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The procedure for receiving and dealing with citizens' complaints directed through the official website of the National Institute of Intellectual Property

·The term of consideration of the appeal - 3 working days in cases where the need to conduct additional investigation or inspection, examination period shall be extended by no more than 1 month in the manner specified by the Law "On the order of consideration of physical and legal entities".

·The answer to the appeal shall be published on the official website of the National Institute of Intellectual Property in the section "Questions and Answers".

·Do not subject to review treatment, sustained in an incorrect manner; anonymous, except in specific cases; contain profanity; containing unreadable text and unclear abbreviations.

·Applications in electronic form, received with incomplete information about the sender, to not be considered.

If you disagree with the established order of reception and consideration of electronic applications of the National Institute of Intellectual Property, please fill in the application form.

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